Frequently Asked Questions
Orders & Payment
What payment methods do you accept?
We accept all major credit cards, Shop Pay, Apple Pay, Google Pay, and more at checkout.
Can I modify or cancel my order?
Orders can be modified or cancelled within 24 hours of placement. Please contact us immediately at support@astranoir.shop.
Shipping
How long does shipping take?
Standard US orders ship within 2–5 business days. Expedited options are available at checkout. International orders may take 7–14 business days.
Do you offer free shipping?
Yes! We offer free shipping on all US orders over $275.
Will I receive a tracking number?
Yes, a tracking number will be emailed to you once your order ships.
Returns & Exchanges
What is your return policy?
We accept returns within 14 days of delivery. Items must be unworn, unwashed, and in original condition with tags attached.
How do I start a return?
Email us at support@astranoir.shop with your order number and reason for return. We'll guide you through the process.
Do you offer exchanges?
Yes, exchanges are available for a different size or color, subject to availability.
Products & Sizing
How do I find my size?
Each product page includes a size guide. When in doubt, we recommend sizing up for a relaxed fit.
Are your products limited edition?
Many ASTRA NOIR pieces are produced in limited quantities. Once they're gone, they're gone — so shop early!
Contact Us
Still have questions? We're here to help.
📧 Email: support@astranoir.shop
We respond within 1–2 business days.