Refund policy
Return & Refund Policy
At ASTRA NOIR, we stand behind the quality and craftsmanship of every piece. If you are not fully satisfied with your purchase, we are here to help.
Return Window We accept returns within 7 days of the delivery of your last item. Requests submitted after this window will not be eligible for return.
Eligibility To qualify for a return, items must be:
- Unworn, unwashed, and in original condition
- Free of fragrance, makeup, or any signs of use
- Returned with all original tags and packaging intact
Return Shipping Customers are responsible for all return shipping costs. We do not offer free returns or complimentary return labels.
Refunds Approved returns will be issued as store credit, applied to your ASTRA NOIR account. Store credit does not expire and can be used on any future purchase.
Final Sale Items Items marked as Final Sale are not eligible for return or exchange.
How to Initiate a Return
To begin a return, please contact us at astranoir26@gmail.com within your return window. Our team will review your request and respond within 1–5 business days. Customers are responsible for all return shipping costs, and we do not provide free return labels